TVA Complaint Resolution Process
At Decatur Utilities, our goal is to provide each customer with safe, reliable utility services and to address every customer issue in a timely and satisfactory manner.
The first step in resolving any service-related problems you experience is to call Customer Service at 256-552-1400.
Should you not be satisfied with issues related to your ELECTRIC service, TVA's Complaint Resolution Process may be able to help. TVA provides regulatory oversight regarding rates and service practices for all local power companies in the TVA service area.
You can initiate this process:
- Online at www.tva.com/complaintresolution
- Via email to: firstname.lastname@example.org
- Call the TVA Regulatory Hotline at 1-888-289-8409
Decatur Utilities and TVA are proud to be Public Power Providers - and we strive to serve our residential, business and industrial customers with outstanding service every day.