DECATUR UTILITIES
1002 Central Parkway SW
PO Box 2232
Decatur, AL 35609
 
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Transition to new customer information system means:

- New kiosks

- Improved online access

- New billing statement format

 

DU is transitioning to a new customer information system in July provided by National Information Solutions Cooperative (NISC). While most of the changes are internal to Du's operation, customers will beneift from new and improved self-service kiosks, enhanced online account access and newly formatted billing statements.

 

"We are excited about this move to NISC," said Kim Baker, Customer Service Manager. "Having the majority of our internal systems on one platform will mean more seamless exchange of information internally - but will also improve our level of service for customers as well."

 

Use of the self-service kiosks has grown consistently over the past two years, Baker said. The new kiosks will be located in the same locations: inside the main lobby, in the drive-thru lane, and in the front parking lot.

 

Clicke HERE for more information on our new kiosks coming soon.

 

Beginning in mid-July, customers who are currently enrolled in the Customer Connect online system will be prompted to change over to SmartHub. The system will guide customers in the enrollment process, including setting up passwords and enablign access. All DU customers - those currently on Customer Connect AND those who have not already enrolled for online account access - can do so beginning July 15th. Customer Connect will no longer be available after July 15th.

 

Click HERE for more information on SmartHub. (Registration begins July 15th)

 

Click HERE for more information on DU's new billing statements beginning July 2019.