1002 Central Parkway SW
PO Box 2232
Decatur, AL 35609
Report utility service interruptions:
Call 256-552-1400
 CustomerConnect Login 2
Community Support


OutageUpdates  Traffic  2014Water copy
 COSS  Benchmark  Auction

DU Marks "811 Call Before You Dig" Day


August 11, 2017


Friday, August 11th (or 8/11) has been designated “811 Day” – a reminder of the importance of calling 811 before digging on public or private property.


“Every six minutes an underground utility line is damaged because someone decided to dig without calling 811,” said Joe Holmes, communications and public relations coordinator for Decatur Utilities. “Striking these lines can cause injury and result in repair costs, fines and service outages that inconvenience other customers.”


Here locally, 811 connects homeowners and professional contractors with Alabama 811, the agency responsible for coordinating line locates by utilities in your service area. Within 48 hours, local utilities will come out to the proposed excavation site and identify the location underground lines with color-coded markings.


Holmes stressed that the state law requiring line locates applies to any job – large or small. “Even if you plan on putting up a mailbox, planting trees around the house or digging footings for a new deck – call 811.” And if you hire a contractor to do work for you, make sure they call 811 to have lines marked. Commercial contractors should make calling 811 a mandatory part of their pre-excavation preparation.


And even though it is the law, Holmes said it’s also a smart call. “Digging into an underground power can result in electrocution. Hitting a natural gas line could lead to a possible fire or explosion,” he said. “And the bill for repairing the damaged infrastructure can be expensive.”


811 is a national service and connects residents with the appropriate call center for their location.


More information:




Key to understanding color-coded line markings:


White – Your proposed excavation area
Red – Electric
Yellow – Natural Gas/Oil/Steam/Petroleum
Orange – Communications
Blue – Potable (drinking) water or irrigation
Green – Sewer and drain lines
Purple – Reclaimed Water
Pink – Temporary Survey Markings


For more information:

Joe Holmes

Communications and Public Relations Coordinator