DECATUR UTILITIES
1002 Central Parkway SW
PO Box 2232
Decatur, AL 35609
 
Report utility service interruptions:
Call 256-552-1400
 
ClickHere
 
 CustomerConnect Login 2
   
Community Support
 
 OpWarmDCS
 

 

IVRPanel2 
 
WinterEnergyEfficiency
 
 eScoreEEE
  
     2016AuditRepBug
 
OutageUpdates  Traffic  2014Water copy
 
 COSS  Benchmark  Auction
  
 
  
 

DU will issue wastewater bill credits due to dry conditions

 

January 18th, 2017

 

Decatur Utilities intends to issue bill credits to some residential wastewater customers next month due to dryer than normal weather conditions in November 2016.

 

General Manager Ray Hardin said the one-time extension of DU’s “Wastewater Seasonal Adjustment Program” will apply to residential customers who had high water usage during the November billing period, presumably due to lawn irrigation.

 

Under the program, the maximum residential wastewater bill for April through October is capped at 125% of the average of the previous November through March. This one-time extension will include customers who would have been eligible in November.

 

“DU management recognized that many customers had higher than normal water usage due to the abnormally dry conditions experienced throughout the Fall,” Hardin said. “We recommended extending the seasonal cap that normally expires in October and the Board agreed,” added Hardin.

 

The DU Board approved the extension at its January 18th meeting. The wastewater credit will be calculated based on each eligible customer’s November 2016 water usage and applied to their February 2017 bill.

 

Customers with questions regarding the wastewater billing credit can contact the DU Customer Service Department at 256-552-1400, Monday-Friday, 8 a.m. – 4:30 p.m.