1002 Central Parkway SW
PO Box 2232
Decatur, AL 35609
Report utility service interruptions:
Call 256-552-1400
 CustomerConnect Login 2
Community Support


OutageUpdates  Traffic  2014Water copy
 COSS  Benchmark  Auction




DU offering customers two great ways to win!


Kiosk, Bank Draft promotions running through 12-31-17


Use one of our self-service kiosks and win up to $250!


DU is giving away one $250 gift card, one $100 gift card and three $50 gift cards and the only thing you* have to do to qualify for the drawing is use one of our self-service kiosks from now through December 31st, 2017!


Self-service kiosks are located in the drive-thru lane, out front and inside the main lobby. Kiosks are available 24/7 including weekends and holidays AND payments post immediately to your account. No waiting in hassle...and a chance to win up to $250! Kiosk accepts cash, debit/credit cards and checks**. No money orders.

Use the kiosk as often as you like between now and Dec. 31, 2017. Every transaction increases your chance of winning! Winners will be drawn and notified in early January.


* Must be DU account holder age 19 or older.
** No fee for cash or check transactions. $3.95 fee per debit/credit card transaction.


Sign up for AutoPay Bank Draft and win a Yeti 45 Cooler!


With the AutoPayTM Bank Draft program from Decatur Utilities, payment for your utility bill is automatically withdrawn from your bank checking or savings account each month.  There’s no worry about writing a check, making a trip to the lobby or having to round up an envelope or stamp!  Plus, your payment is made automatically on time every month so you never have to pay a late fee.


Download application form HERE. Just fill it out and return to Customer Service at PO Box 2232, Decatur, AL 35609, fax to 256-552-1447 or just drop by the Main Office at 1002 Central Parkway SW in Decatur! (Make sure to include a voided check.)


More information:

Joe Holmes, communications and public relations coordinator

PH: 256-552-1444